Questions and answers

Three ways: fill in the form on this site, message us on WhatsApp, or call the dispatch desk. We need the date, time, route, number of passengers and luggage. We will work out the rest and come back with an option.

Within 15 minutes a dispatcher contacts you, checks the details and confirms the car and the price. A day before the trip you receive a confirmation with the chauffeur’s name, the car model and its plate. Twenty to thirty minutes before pick-up the chauffeur tells you they are on the way.

A standard city transfer can be with you in 15–30 minutes if a car is free. Airport meets and requests for a specific car are best booked a day ahead; the S-Class and minibuses two to three days ahead. Events, delegations and long-distance routes need at least a week.

Yes. Cancelling more than 3 hours before pick-up is free. Rescheduling is arranged at any time if a car is available. For events and long-distance routes, cancellation terms are agreed separately at booking.

Yes. The chauffeur waits in the arrivals hall of Almaty International Airport with a name board, helps with luggage and walks you to the car. If you would rather meet kerbside or at an airline desk, tell us in advance.

We track the flight by number and time the car to the actual landing. A delay does not increase the price and requires nothing from you — the chauffeur simply arrives later.

At the airport, 60 minutes after landing — enough for passport control and baggage reclaim. For city pick-ups, 15 minutes. Beyond that an hourly waiting rate applies, which the dispatcher tells you about in advance.

Yes, and at no extra cost. Give us the guest’s name in the request, or send your company logo — we print it and meet with it. For delegations we prepare boards in several languages.

The S-Class takes up to 3 passengers, the V-Class up to 6 and the Sprinter up to 16. For larger groups, or when everyone has full luggage, the dispatcher will suggest a combination of vehicles.

The S-Class takes two medium suitcases plus hand luggage — the flagship boot is smaller than it looks. The V-Class takes up to six pieces, the Sprinter up to ten in a separate bay. If you have skis, a bicycle, instruments or equipment, tell us in advance and we will match the car to the dimensions.

Meetings where the car is seen, and trips for two or three — the S-Class. A family or group of up to six, heavy luggage or skis — the V-Class. More than six people — the Sprinter. If in doubt, describe the job to the dispatcher.

No. The figure is confirmed before departure and fixed. Traffic, a delayed flight or a detour do not change it. It is recalculated only if you add stops or extend the time yourself — and we tell you before that happens.

Bank card, transfer, or cash to the chauffeur. For companies — bank transfer against an invoice with full supporting documents, and monthly post-payment under contract.

Yes. We sign a contract, issue invoices and provide full supporting documents. Each month we send a trip breakdown by employee and cost centre. An NDA is signed on request.

Yes — we operate across Kazakhstan and on the Almaty–Bishkek route. Popular destinations include Charyn Canyon, the Kolsai Lakes, Kaindy, Shymbulak, Big Almaty Lake, Taldykorgan and Astana. The price is fixed by route in advance.

The dispatch desk and chauffeurs operate 24/7, holidays included. The night rate is the same as the day rate — a large share of flights into Almaty land between one and five in the morning, and that is a normal shift for us.

Yes. The minimum hourly booking is 3 hours, after which you pay for actual time. There is a business day — 10 hours with one chauffeur at a flat price, with each extra hour at the hourly rate. It is booked for a visit programme or a day of meetings.

Yes — it is the core of what we do. Under ongoing service, specific chauffeurs and cars are assigned to your company, a coordinator is appointed, and the schedule is agreed a week ahead. Requests come from assistants, HR or travel managers by messenger or email.

A child seat can be requested — give the child’s age and weight when booking and the dispatcher will confirm a seat of the right group for your date. For two or more children tell us in advance: it affects the vehicle too.

All chauffeurs speak Russian and Kazakh. An English-speaking chauffeur is a separate option: request it at booking and we will assign one. There are fewer of them on shift, so book ahead where you can. For other languages we can arrange an accompanying interpreter.

Chauffeurs do not discuss passengers or routes, do not publish photographs with clients, and do not share contacts with third parties. For sensitive visits we sign an NDA and restrict the number of staff who know the details.