How the meeting works
Give the train and carriage number when booking. The chauffeur checks the arrival time, meets you with a name sign and helps carry your bags to the car. If the train is late, we adjust to the actual time.
Almaty-1 is in the north of the city, in Turksib district; Almaty-2 is in the centre. From Almaty-1 to the centre usually takes 20–40 minutes depending on traffic.