Contact

Contact us

To book a transfer in Almaty call +7 747 805 16 76, message the same number on WhatsApp, or use the form on this site. The dispatch desk operates 24/7 and replies within 15 minutes. Companies are served by contract with invoices and supporting documents by email.

Almaty against the mountains — the service area

Request

Transfer request

We reply within 15 minutes and confirm the car, the chauffeur and the price.

  • Dispatch desk answers around the clock
  • The price is fixed before departure and does not change en route
  • Meet-and-greet and 60 minutes of waiting at the airport

How many hours

When

Vehicle

Flight, child seat, a note

Price — Fixed before departure

Where we operate

Where we operate

We are based in Almaty and cover the whole city and region. Long-distance work runs across Kazakhstan and on the Bishkek route.

ALA

Almaty International Airport

About 15 km from the centre. Travel time shifts through the day — we build the margin in beforehand.

At night
~20 min
By day
~35 min
Peak hour
~60 min
Airport transfers

Almaty districts

  • Medeu · centre, Dostyk, the road into the mountains
  • Bostandyk · Al-Farabi, the office towers
  • Almaly · historic centre, hotels
  • Auezov
  • Zhetysu
  • Turksib · the airport, Almaty-1 station
  • Nauryzbay
  • Alatau

Business locations

  • Esentai Tower and Esentai Mall
  • Nurly Tau
  • Almaty Towers
  • Business centres on Al-Farabi
  • Exhibition centres and congress halls
  • Almaty-1 and Almaty-2 railway stations

Hotels and stays

  • Downtown hotels: Dostyk, Panfilov, Abylai Khan
  • Hotels on Al-Farabi and upper Dostyk
  • Hotels and residences in the foothills
  • Apart-hotels and serviced apartments

Popular destinations

Frequently asked

Frequently asked

Not on the list? Message us on WhatsApp — we answer in writing.

Message on WhatsApp

How do I book a transfer?

Three ways: fill in the form on this site, message us on WhatsApp, or call the dispatch desk. We need the date, time, route, number of passengers and luggage. We will work out the rest and come back with an option.

What happens after I send a request?

Within 15 minutes a dispatcher contacts you, checks the details and confirms the car and the price. A day before the trip you receive a confirmation with the chauffeur’s name, the car model and its plate. Twenty to thirty minutes before pick-up the chauffeur tells you they are on the way.

How far in advance should I book?

A standard city transfer can be with you in 15–30 minutes if a car is free. Airport meets and requests for a specific car are best booked a day ahead; the S-Class and minibuses two to three days ahead. Events, delegations and long-distance routes need at least a week.

Can I cancel or reschedule?

Yes. Cancelling more than 3 hours before pick-up is free. Rescheduling is arranged at any time if a car is available. For events and long-distance routes, cancellation terms are agreed separately at booking.

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