About
MoonTransfer is a chauffeur and transfer service in Almaty. Its chauffeurs have long accident-free records and a deliberately calm style — smooth acceleration and braking, and conversation only if you start it. Every car is washed before pick-up. Companies are served under contract with bank transfer.
The chauffeur is the service. Selection therefore rests on two things: a long accident-free record and conduct with passengers. The second is assessed on trial shifts and cannot be trained by a manual.
How the car is driven matters more than which way it goes: smooth acceleration and braking, the lane chosen early, no sudden changes. A passenger should be able to work on a laptop or sleep — one nervous drive ruins both.
Exterior wash and interior clean before every pick-up, not on a schedule. Servicing follows the manufacturer’s regime. A car that looks tired does not go out, whatever year it was built.
Every car carries the same kit: water, tissues, USB-C and Lightning cables, an umbrella, and a blanket in winter. That is not a nice touch but part of the standard — the kit is checked when the car goes on line.
The price is named before the trip and fixed. We do not use surge coefficients and do not recalculate for traffic or a delayed flight: the road risk is ours, not yours.
Everything included in the price is listed on the rates page. So is everything billed separately. We would rather name a surcharge in advance than justify it afterwards.
Corporate service is built around a single coordinator: they take requests from assistants and travel managers, allocate cars and own the schedule. Nothing has to be re-explained each time.
Once a month we send an invoice and a breakdown by employee and cost centre. On request we sign an NDA and limit who knows the details of a trip.
Why clients stay with us
An in-house team with long accident-free records. Smooth acceleration and braking, a calm line in traffic, and a chauffeur who keeps their distance and does not start conversations uninvited.
The car is on point 10–15 minutes before the agreed time. On airport meets the chauffeur is inside arrivals before you reach the baggage belt.
The flight number is enough. A delay, an early landing or a terminal change requires no calls from you — we see it and adjust the pick-up.
Body wash and interior clean before every pick-up. Warmed in winter, cooled in summer, with water, chargers and an umbrella on board.
Conversations, routes and contacts stay inside the company. We do not publish photographs of clients, and we sign an NDA when the visit calls for it.
A night arrival, a changed plan, an extra stop — a real person answers, not a bot. We reply on WhatsApp and by phone at any hour.
Contracts, invoices and full supporting documents for companies. A monthly breakdown by employee and cost centre — nothing for finance to reconstruct.
The figure is confirmed in advance and does not move for traffic, detours or a delayed flight. It is recalculated only at your request — and always before the fact.
How a transfer works
The form on this site, WhatsApp or a call. We need the date, time, route and passenger count — we work out the rest.
A dispatcher checks the details, proposes a car and names the exact price. From that moment it is fixed.
You receive the chauffeur’s name, the car model and plate, and their direct number.
The car is on point 10–15 minutes early. At the airport — a name board in arrivals and help with luggage.
Card, transfer or cash. Companies receive an invoice and supporting documents, with monthly settlement under contract.
Where we operate
We are based in Almaty and cover the whole city and region. Long-distance work runs across Kazakhstan and on the Bishkek route.
ALA
About 15 km from the centre. Travel time shifts through the day — we build the margin in beforehand.
Request
We reply within 15 minutes and confirm the car, the chauffeur and the price.
Press Send in the chat — the dispatcher replies within 15 minutes to confirm the car and chauffeur.
Open WhatsApp againBook your next transfer and you will see the pick-up, the chauffeur and exactly how the price is calculated.